Shapellx

I made a purchase on 11-26-2025 of the boot—yeah, but I haven't received my package. I've called, emailed, and texted Luna about the problem, and it's still not resolved.

My package was delivered to the wrong address. Either refund my money or send me.

I dont feel good at all. You asked me Im telling you!

all Im asking for is a return label so I can send my purchase back and re-order any different size and Ive been trying for an hour and a half chatting chatting over and over and Im not getting help. I need to talk to someone this is horrible that Im unable to talk to anyone.

I got shifted to an area that wanted me to pay to talk to someone about what’s happening with my refund; I’m not paying to talk to anyone. Please have someone call me at 708-439-**** who can tell me why Affirm has not been contacted with my refund information so I can stop payments on a product I returned!

Needed to return/exchange an item and could not do so because they never provided me with a QR code. They didnt answer their phone.

Only a recorded message played to say they had high call volume and hung up. The Live Chat didnt work at all.

I have been waiting on information to exchange my items but still no response..tag still attached never been worn..this is very good item,but just need to size down..Thank you so much

I returned a item that was too small been waiting weeks for them to credit my account at Nordstrom it doesnt take that long fedex says it was delivered Tuesday this is ridiculous.i was going to order a size up but it takes so long and cant call them. I emailed them no response called them no response what going on with this company? I have read all the other reviews and they are all bad, customers waiting for there money back .

Uniexpress every service delivered my package to the house.i called them and they have yet to tell me the status of my package. Meanwhile I am paying for this package I don't have.can you assist with this is issue.

My name is Tabatha Cobb.

# 646327****. address 190 cozine ave apt 4g bklyn ny 11207

Order# SYSX-175****

TRACKING # UUS57T163257****895

I have sent your item back on the eighth month, the 11th date of 2025. I haven't received an answer back from you.

I called you, emailed you, still no answer. Looks like I have to get a lawyer to get my money back from you since I gave you your items back, and I will get my bank involved in this too today!!!

Their advertising says easy returns or exchanges but there has been no response to my emails to return the merchandise & if you call they say no one is available to take your call. I wont be ordering anything else from this merchant!!

I have emailed shapely 3 times for a prepaid return label..no one is responding..please send to my email so I can print it out

I still haven't received the products nor a refund concerning the two items I purchased on 1-5-25, invoice # SYSX147216, for Veronica Beckwith.

Trying to track my package and its saying that it has been delivered and I havent received any delivery

First of all when ordering something online its a possibility it might be to small or big and second you got my money and want answer my questions or concerns that dont sit well with me I order what I ordered for a party and now it not going to come before then because no one to help thats like some company want my money but we cant use the bathroom thats crazy

I've exchanged two of ShapeXL's products, but I was sent the wrong size again. They also sent me the wrong product for another exchange that I did. I need this issue resolved and it's taken them forever to get my order right.