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Contact Shapellx Customer Service

Shapellx Phone Numbers and Emails

Toll-Free Number:

  • (833) 832-6466
Call customer service
Send Message

Customer Service:

  • (407) 730-5396

Shapellx Emails:

General Info
Media
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How to Contact Shapellx?

Most Popular Number:

(833) 832-6466
Total calls: 311 Issues resolved: 6 Last call: May 23, 2025
author avatar
PissedConsumer Reporter

Shapellx provides one main phone number: +1-833-832-6466. Call there if you need service support. Also, use the above-mentioned line for help with placing an order, choosing the right size of leggings, shaping dress, or other goods from the catalog. In this case, text HELP and send it to the Shapellx contact we mentioned above. When planning your communication with the company representative, remember the following business hours: Monday through Friday from 9 a.m. to 5 p.m. EST.

If you need to get in touch with one of the Shapellx customer service specialists in writing, send a letter with your questions or requests to info@shapellx.com. If you are a journalist who needs information about the company and its team for media, send a letter to the following Shapellx email: press@shapellx.com. With Affiliate Program, apply to the specialist at affiliates@shapellx.com.

There are several ways to contact the company via its site. The fastest one is to click on the “Chat” button in the lower right corner. Enter your message in an appropriate field of the small “online chat” window on the right, and click on the icon with the image of a paper airplane.
The second way is to click on the “info@shapellx.com” hyperlink next to “E-Mail Us” at the button. And the third way is to fill out a contact form on the “Contact Us” page of the official company website.

The Shapellx headquarters address is 8333 Rochester Ave, Suite 109, Rancho Cucamonga, California, 91730, USA. Use it if you are going to visit the main office to discuss certain corporate-related issues with the company representative. Also, there is a warehouse at the above-mentioned address.

Shapellx Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Shapellx Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    97% phone 3% email
  • The best phone number to call Shapellx is 4077305396. 74% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 10% of customers reported contacting a real person successfully.

  • The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday.

  • Be prepared for the call as Shapellx may ask you for the following information to identify you as a customer: email, phone number or first and last name.

View full overview ›
PissedConsumer Club

Contact Information

Shapellx Website:

Shapellx Help Center:

Corporate Office Address:

Shapellx
8333 Rochester Ave, Suite 109
Rancho Cucamonga, California 917303
United States

Shapellx Customer Service Reviews

1.4 / 5
Bad
Kamra W Row
Terrible service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Still have not received my shapewear after 3 weeks. None of the customer service numbers are working. Terrible service.

Stanely Gaz
Rip off on returns. No response.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I've sent numerous emails as there's no phone number available. Not one of the emails has ever been answered. I just lost out eighty two dollars.

How Good is Shapellx's Customer Service?

Denton Eia
Denton Eia
Feels Disappointed | Dec 28, 2024

I think their products ar decent, but I find it's suspect for a company not to list a phone number or return address on their website. You can only communicate by email. So you have to wait until they respond to you. Seems borderline scummy. If you want to return something. They can run the clock on the 30 day return window.

Read full quote
Jacquilyn Kkj
Jacquilyn Kkj
Feels Disappointed | Sep 25, 2024

I have tried reaching them via the live chat, same response which was not available. Tried texting,, it auto replies to email, I googled the phone number and it's not even operable. That's my overall experience.

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Arieona Raa
Arieona Raa
Feels Disappointed | Jun 20, 2024

I can never reach nobody in customer service

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Philomena E Yho
Philomena E Yho
Feels Disappointed | Jun 16, 2024

I have had the most horrific experience with this company and I will never recommend this company to anyone. Their PR is horrible and frustrating

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Barnard Hcm
Barnard Hcm
Feels Neutral | Jun 13, 2024

I got in contact with them by email

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Gizella Oao
Gizella Oao
Feels Disappointed | Jun 04, 2024

Very hard to track packages

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Summary of Shapellx Customer Service Calls

1.2K TOTAL
CALLS
00:00 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Shapellx?

Shipping and Delivery Question:

  • “Never received my package”
  • “Do you express delivery”
  • “Package”

Return/ Replace Question:

  • “Exchange”
  • “What to change the size before it is sent out”
  • “To change the size on my order before it gets shipped out”

Request for Information Question:

  • “Concerned”
  • “Question about my order”
  • “I need to speak with someone about my purchase”

Refund Question:

  • “Where's my refund”
  • “I need a refund return”
  • “I need my money back because the product doesn't fit and im trying to returned it”

Product/ Service Question:

  • “I tried to purchase shapewear I was charged but something went wrong on your end”
  • “Problem with order”
  • “Still haven’t received products nor a refund concerning the two items I purchased on 1-5-25 invoice # SYSX147216 for Veronica Beckwith”

Payments and Charges Question:

  • “I have a credit for a order I didn't receive last year I've been unable to get into my iCloud to get info for my credit bc I no longer have a iPhone bc I no longer I have an iPhone and that's where the info for my credit is for 80$”
  • “My discount is not working”
  • “Payment”

Activation/ Cancellation Question:

  • “I would like to Cancel my. Order”
  • “To cancel and order”
  • “I i want to cancel the purchase”

Staff Question:

  • “Customer service”
  • “To talk to customer service”
  • “Dissatisfied with Service”

Account Question:

  • “Account been debit haven't order”
  • “Verify purchase”
  • “Code”

Cards Question:

  • “Card”
  • “I only made one purchase and it shows that it's three on my credit card. I want to clear it up before they ship it out. I only want one.”

Website/ Application Question:

  • “Do not see order on site says no order pending ordered on the 7th still did not Recieve nothing money was taking from account on that day”
  • “Pricing on website”

Other Question:

  • “My order”
  • “Item to small”
  • “Can get in touch”

Compare Shapellx Customer Service To

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